Returns & Exchanges

Last updated: October 4, 2026

Name necklaces and other personalized pieces

Personalized pieces are made to order with your name, so they are final sale. We can't accept returns or exchanges on them.

If your piece arrives damaged, has a manufacturing defect, or doesn't match the name and options you entered at checkout, we'll remake it at no cost. Please check the spelling and capitalization of your name before you place your order.

All other jewelry

• You can return it within 14 days of delivery for a refund to your original payment method.
• It must be unworn, unaltered, and in its original condition and packaging, with any paperwork that came with it.
• Email us at tozijewelry@gmail.com with your order number to start a return. We'll send you a prepaid, insured return label and instructions. We can't accept returns sent without these instructions.
• We deduct $25 from your refund to cover the prepaid, insured return label.
• We issue your refund within 5 business days after we receive and inspect the piece.

Exchanges

To exchange a piece for a different size, metal, or style, return the original for a refund and place a new order.

Damaged or defective items

If your order arrives damaged, email us within 7 days of delivery with photos, and we'll replace it at no cost. If a manufacturing defect appears within one year of delivery, we'll repair or replace the piece.

Questions

Email tozijewelry@gmail.com or call +1 845-705-4353.